The United States Federal Communications Commission (FCC) has encouraged the introduction of direct video calling by large enterprises.
To deliver direct video calling, call centers must be augmented with video and real-time text workstations. The agent workstations should also be capable of conferencing in a hearing person and an ASL interpreter in cases where the Deaf call center agent needs to refer to another person in their organization to provide the information needed by the Deaf or Deaf-blind customer.
There are about 210,000 VRS user videophones registered on the US iTRS database, but the database can only be accessed by the video relay service providers in the USA. If a hearing individual who signs ASL wants to call a video phone registered on the database they must be granted a waiver. Deaf organizations support the concept of DVC.
T-Meeting offers a solution for DVC applications in the USA that does not need access to the iTRS database.
The T-Meeting solution is deployable immediately.
In co-operation with Communications Service for the Deaf (CSD), T-Meeting offers a complete solution including center fit-out, recruitment and training of Deaf call center agents, center management as well as the communications platform according to individual customer requirements.
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