Customer center
Bring your customer communication together in one place
T-Meeting offers customer center solutions that enable businesses and organisations to manage customer interactions through voice, text and video. Accessible communication features can be integrated directly into the solution, allowing more people to contact and communicate with the organisation in the way that works best for them.
The solution can be adapted to the organisation’s needs, combining customer center functionality with T-Meeting’s technology for accessible communication.
Voice, text and video
Not everyone communicates in the same way. By combining multiple ways to communicate, customers can contact the organisation through voice calls, text telephony or video calls.
Communication can also be enhanced with features such as automatic speech-to-text and text-to-speech. This makes customer service accessible to more people, including people who are deaf, hard of hearing, deafblind or have speech difficulties.
Customer center features
The solution can combine accessible communication with features for managing customer interactions, such as call queues and call distribution.
This allows different types of communication to be managed within the same customer center, whether the interaction takes place through voice, text or video.
Accessibility for both customers and employees
Accessibility is not only about the person contacting the organisation. Offering multiple ways to communicate can also create better opportunities for people with different communication needs to work in customer service.
For example, employees who use sign language can communicate directly with customers who use sign language via video.
Communication across language barriers
T-Meeting’s automatic captioning and translation technology can also make communication easier when customers and employees speak different languages. Speech can be converted into text and translated in real time, creating more opportunities to communicate across language barriers.
Adapted to your organisation
Every organisation has different needs. The solution can therefore be adapted to the organisation’s way of working and used by both smaller customer service teams and larger customer centers.
By bringing customer communication and accessibility features together in one solution, organisations can offer more ways to get in touch – and more ways to communicate.
Tell us what you need
Every organisation has different needs. Tell us how you would like to use the solution, and we will help you find an option that works for your organisation.
Contact us to learn more.